Privacy Policy

Effective Date: May 16, 2024

1. Introduction

Welcome to PetActive.co.za (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.petactive.co.za (the “Site”).

2. Information We Collect

We may collect the following types of information:

Personal Information: When you create an account, make a purchase, or interact with our Site, we may collect personal information such as your name, email address, phone number, and mailing address.

Payment Information: We collect payment details, including credit card numbers and billing addresses, when you make a purchase.

Technical Data: We collect information about your device, browser, IP address, and browsing activity on our Site.

Usage Data: We collect information about how you use our Site, including the pages you visit, the time spent on those pages, and other similar information.

3. How We Use Your Information

We use your information to:

Provide and improve our services and products. Process transactions and send order confirmations. Communicate with you regarding your account or orders. Send promotional materials and newsletters, if you have opted in to receive them. Respond to your inquiries and provide customer support. Analyse usage patterns to improve our Site and services.

4. Sharing Your Information:

We do not sell your personal information to third parties. However, we may share your information with service providers that you have agreed to share with:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, order fulfillments, and email delivery.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements: If required by law or in response to valid legal processes, we may disclose your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you use our Site and improve its functionality.

6. Your Choices

You have the right to:

Access and update your personal information.

Opt out of receiving promotional emails by following the unsubscribe instructions in those emails.

Delete your account by contacting us on sales@petactive.co.za

7. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Site after any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: sales@petactive.co.za

Address: 21 Forge Road, Spartan, Kempton Park, South Africa